Refund policy

This Return and Refund Policy applies to products purchased through https://ikeemmontee.com.

30-Day Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To begin a return, email support@ikeemmontee.com and include:

Your order number;
The product you wish to return;
The reason for the return; and
Photographs if the product is damaged, defective, incomplete, or incorrect.

Please do not send a product back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted or processed.

Return Eligibility

To qualify for a return, a product must:

Be unused and in its original condition;
Be clean and free from stains, odors, dust, dirt, or other signs of use;
Not have been altered, repaired, damaged, or modified after delivery;
Include all original components, accessories, and parts supplied with the product;
Be returned in its original packaging where reasonably possible; and
Be safely packaged to prevent damage during return shipping.

Customers may carefully inspect a lighting product after delivery to check its size, appearance, construction, included components, and general condition. Careful inspection alone does not make a product used.

However, a product that has been installed, regularly operated, modified, or otherwise used beyond reasonable inspection may not qualify for return.

Product Size and Compatibility

Customers should review the dimensions, bulb specifications, voltage information, and other product details shown on the product page before ordering.

We recommend confirming that the selected lighting product is suitable for the intended room, available space, power supply, and installation environment.

A product being unsuitable for the customer's space or intended setup because the product information was not reviewed before ordering is treated as a personal-reason return. It may still be returned within the 30-day period if all other eligibility requirements are met, but the customer is responsible for return shipping.

Packaging, Assembly, and Normal Product Characteristics

Lighting products may be packaged with protective materials or separated components for transportation. Minor packaging marks or assembly-related variations may be present when the product is first unpacked.

The following are not normally considered defects:

Minor variations in dimensions within reasonable manufacturing tolerances;
Slight color differences caused by lighting, photography, or screen settings;
Minor variations in metal, glass, acrylic, or other ordinary product finishes;
Small cosmetic variations that do not affect ordinary use; and
Minor packaging marks that do not affect the product's function or appearance after unpacking.

Customers may still request a personal-reason return within 30 days if the product remains eligible, but customer return-shipping rules will apply.

Personal-Reason Returns

Personal-reason returns include:

Changing your mind;
Ordering the wrong product;
Selecting the wrong size, color, or configuration;
Failing to check product dimensions or specifications;
Deciding that the product does not suit your room or intended space; or
No longer wanting the product.

For an approved personal-reason return:

The customer is responsible for return-shipping costs;
Original shipping charges, if any, are non-refundable; and
The product must satisfy all return-eligibility requirements.

We recommend using a trackable return-shipping service. We are not responsible for customer-return packages that are lost before being delivered to our authorized return address.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

Examples of problems that should be reported include:

Broken glass or damaged components;
A lamp that does not function as described;
Missing parts or accessories;
Significant damage caused during transportation;
Receiving the wrong product, color, size, or configuration; or
Receiving fewer components than described on the product page.

Contact support@ikeemmontee.com and provide:

Your order number;
A description of the problem;
Photographs of the complete product;
Close-up photographs of the affected area;
Photographs of all included components; and
Photographs of the packaging and shipping label where relevant.

We will review the information and provide an appropriate resolution. Depending on the circumstances, this may include replacement parts, a replacement product, an authorized return, or a refund.

When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product caused by us, IKEEMMONTEE LLC will be responsible for reasonable return-shipping costs.

Non-Returnable Products

A product is not eligible for return when:

The return request is submitted more than 30 days after delivery;
The product has been installed or used beyond reasonable inspection;
The product has been altered, repaired, modified, or intentionally damaged;
The product is returned with missing components for reasons not caused by us;
The damage occurred because of misuse, improper installation, improper cleaning, improper storage, or failure to follow product instructions; or
The product was returned without authorization and cannot be matched to an order.

Nothing in this section limits rights that cannot legally be excluded.

Exchanges

We do not offer direct product exchanges.

If you would like a different size, color, configuration, or product, return the original product under this policy and place a separate new order.

Return Address

Approved returns must be sent to:

IKEEMMONTEE LLC
3658 S Newcombe Way
Lakewood, CO 80235
United States

Do not send a return to this address until you have contacted us and received return authorization and instructions.

Sending a package to the address without authorization does not guarantee that the return will be accepted or refunded.

Return Inspection

After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.

We will check the returned product's condition, components, packaging, and eligibility. We will then notify you whether the return and refund have been approved.

If a returned product does not meet this policy, we may deny the refund or contact you regarding the available options, subject to applicable law.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after return approval.

For personal-reason returns, the refund covers the approved product price. Original shipping charges, if any, are not refunded.

Your payment provider or financial institution may require additional time to post the refund after it has been issued.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@ikeemmontee.com.

Contact Us

Email: support@ikeemmontee.com
Phone: +1 (850) 982-1365
Address: 3658 S Newcombe Way, Lakewood, CO 80235, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST